****** BY MY BAN****!!!!!!!

<p>I am extremely upset and frustrated with FNB as a bank of this magnitude continuously excels in disappointing me as a long existing client.</p> <p> </p> <p>FNB continues to debit me for a loan account that should have long ended in November 2016 already. Worse yet I have been accused and harassed that my account is in arrears but no one can explain for which months I owe that weren't paid? Multiple debits have been taken from my bank account during July 2016 and January 2017 towards my FNB personal loan acc which are unexplained when I ask the question why? This has gone further that beginning of April 2017 I was handed over to attorneys to which a summons was then dispatched to the courts against me bear in mind the debits are still going off my account although contract loan term has long ended, 5 months ago as per the signed contract agreement.</p> <p> </p> <p>To date I am owed a total of R10900.82 by FNB for all the debits and interest charged and billed after initial loan term ended (48 installments/ 52months) since August 2012 to November 2016 and another debit is set to go off end of April up until May 2017. Since having taken this loan back in 2012 I never once received a statement up until September 2016 when the first statement came. On this statement it also stated loan was set to end November 2016 which was to be my last installment but then that was not the case. I later received another statement in January 2017 reflecting a different end date of February 2017 and then now in April 2017 I received a recent one with another amended end date of May 2017???????.</p> <p> </p> <p>I have gone to the branch on numerous occassions where I am just referred to contact loans dept. I have spoken with FNB agents from loans/collections via email and telephonically since January when I was debited 3x the normal installment amount. Even they cannot explain this as they are also baffled/confused by the state of this account but are quick to say my account is in arrears though but with no proof or justification how or why. I also dealt with a Supervisor by the name of Frans Mojapelo who since said they would look into the account and give detailed feedback, 3 motnhs later I still wait and I feel he does not seem to understand the urgency of this matter as I have been dealing with him since January 2017.</p> <p> </p> <p>While I continue to suffer financially and emotionally because of this and FNB won't even offer me a loan to help consolidate my debts but are too happy to take money for something I NO LONGER/DO NOT OWE. Yet they claim to be the bank that CARES and is ready HELP?!</p> <p> </p> <p>Where is the CARE or the HELP that is promised to their customers??????? I JUST WANT THEM TO PAY ME BACK MY MONIES AND CLOSE THIS LOAN ACCOUNT AS PER SIGNED CONTRACT OF WHICH THEY ARE CURRENTLY IN BREACH OFF!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p>