****** and ******** by FNB

FNB recently stole a considerable amount of money from me. What they did was close my Global account, which had over R22 000 sitting in it. What makes this theft is that they did not inform me that they were going to do it – the account was closed and the money just disappeared. The only way I noticed was when my ebucks level dropped and I decide to check why. The reason was with the Global account closed, it did not give me ebucks points. I feel cheated because, if not for the drop in ebucks level, I would have received significantly more ebucks than I did.

What I fail to understand is why FNB did not contact me before closing the Global account. I am an active FNB customer – they have all my contact details and could easily have contacted me (if they had wanted to). This is further evidence to me that this is theft.

Getting help has been a painful exercise. The Secure Chat feature is basically useless. You spend a lot of time waiting for a consultant and then they don’t seem to know what to do or pass the buck.

I would like FNB to appoint a banker to sort out this mess: 1. Get my Global account reinstated. 2. Retrospectively recalculate my ebucks and allocate to me what I should have received if the Global account was not closed.