PB
Paul B

1 reviews | Active since Mar 2009

05 Oct 2015, 15:08

******

On the 20 Sept I tried to use a ATM at Westwood shopping center Durban I wasn't having any luck with machine so tried to cancel transaction but my card did not come out.<br> I stayed with machine till my friend came with phone so I could cancel card no one used machine in the time I tried to use machine and my cancelling of card.<br> Some how R3,000 was taken from my account from that ATM, how can that happen when my daily LIMIT is set at R1,000.<br> FNB say card is not in machine and they are not responsible for me giving my pin or card to someone but no one could have taken out before I cancelled card.<br> I think I must change banks daily limit is not adhered to at FNB<br> <br> <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2015, 15:36
Official
Hello pb1,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to ***** who will provide you with feedback.

The reference number is 775396.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)