RMB/FNB Terrible Service

We bank with RMB and are sad to say, it is really not worth the banking fee!! One or our accounts was hacked on a Saturday, RMB’s ***** Department never even answered when we called. Eventually we got through to the regular helpline. They were of no help and service was beyond poor! Eventually, the only option was to freeze all our accounts - two days before payday no less. The ***** department was of no help to date - eventually our private banker assisted and told us new cards will be issued and the account issues will be sorted. It has been nearly three weeks since this happened - we still don’t have cards or use of those accounts that had to be frozen!! Since this happened before payday - our debit orders had to be manually done where possible but RMB/FNB affiliates Wesbank and FNB home loans are now demanding interest. Unreasonable given the accounts we are supposed to use are still frozen three weeks later!! We sorely regret our move to RMB/FNB - and this is not our first disappointing experience with them. We are so disappointed and in process of changing banks. Beware of RMB - really not worth the exorbitant banking fee!!