RMB/FNB by far the worst service that I've EVER received.

It's been a week since my last query/complaint. After submitting our home loan application on the 26th of June, we received initial approval last week Wednesday - more than 2 weeks of us chasing RMB/FNB. We have yet to receive final approval. I'm lost for words. This is by far the worst service that I have ever received in my life. Shame on you RMB/FNB. If this is how you are treating your private wealth clients, I don't even want to imagine how you treat your other clients.