RMB/FNB bank service

After my debit card was ****** on Wednesday the 23rd of June, I reported it to ***** line only to be kept on hold for 40minutes after which I hung up! Then went to the bank to make sure the card was cancelled, my whole account was frozen until I get my new debit card which was ordered the same day, I was told it would take 2-5 working days. It is now Friday the 2nd of June, 7 working days and my card was only delivered to the courier in Joburg today, I am in Port Elizabeth! I cannot use online banking or any cards! It is month end, how do you expect me to buy food make month end payments etc......I am disgusted with the the service