RMB - what a joke

i was asked if i wanted to upgrade in July this year. once the upgrade was complete - my checque card was delivered - i was told my new banker would contact me to make sure everything was as it should be. after waiting 2 weeks - i eventually mailed the banker - i asked for my credit card to be upgraded. This banker was not interested in me as a client and in September i asked for a new banker. at this point my ebucks level had dropped from 5 to 1 and was told that it is because ebucks is recalculating - i contacted ebucks - they had no idea why the banker would say this. fast forward to the new banker - he did not contact me at all - i eventually decided to contact him and ask why my credit was card not linked - my ebucks was still saying i am not fully upgraded - fast forward to today - i am still waiting for my credit card to be updated - the new banker is terrible and i have to follow up to see where my application is. i am actually not sure why i pay R495 a month, when i have to follow up, run around and loose out on ebucks level 5 since July!