1 reviews | Active since Mar 2015
RMB terrible service and money sucker
I have an RMB facility against two properties. In late Oct, last year I accepted an offer to purchase on one of these properties. I then made contact with RMB only to discover that my client manager no longer worked for RMB and a new one had not been assigned. After many weeks and phone calls a client manager eventually was assigned.<br> <br> Sadly 4 months later, I am still unable to complete the sale of this property. At this point in time, my transferring attorney informs me that she still has not received the title deed which she requires to process the transaction. I had given my tenant notice in the meanwhile and am now suffering a loss of 2 month's rent which amounts to R7,000. I am also suffering continued delays, excessive frustrations constantly having to follow up on this matter etc.<br> <br> To compound matters, RMBs cancellation attorney indicates that I will be liable for interest payment compounded daily from 5 Feb 2015. The increase in facility provided against this property was R350k. This amount is currently not drawn against so technically I am not paying interest hereon. Yet, despite all the delays, caused entirely by RMB & its service providers i am expected to foot the bill
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640851 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 640851 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
