RMB stinks

I have been an FNB/RMB customer for over 20 years. I now cannot wait to close ALL my accounts. As a private bank customer with a supposedly assigned private banker I can never get hold of, it is increasingly frustrating to try and do anything on the online banking platform. Twice now in a matter of a week I have had bank cards blocked due to their technical issues. And try and get them unblocked costs me a fortune in phone calls, since no one actually attends to their secure message platform. VERY disgruntled customer.