lP
lyle P

1 reviews | Active since Jul 2010

22 Sept 2017, 13:18

RMB / RNB have given my personal, private & confidential details to 3rd parties who have passed it onto other parties and I'm being harassed

I set up a meeting with Graeme Barrett of RMB to discuss why my personal, private and confidential information, held by RMB / FNB as a client, had been leaked to 3rd parties. From the outset the meeting was unprofessional - the receptionist was eating her lunch at the counter of the private wealth meeting rooms, the barista was leaning on the bar, also eating with her iPod headphones in her ears and didn't greet me nor offer me a drink. I used to pay R5,000.00+ per year just to have an RMB account, never mind the other interest and fees I paid. In Ireland I have a premier account that offers me more than RMB ever did for 12 euros per year and with a professional service and attitude. When I met Mr Barrett, he was not interested in my concerns but simply tried his tactics to bully me into committing to pay off an unsecured debt else I would be handed over to the courts. I have been asking RMB for more than a year to do so but they haven't and instead have leaked my details to 3rd parties to harass me. Mr Barrett got quite heated with me when I said I was not willing to cooperate with him at that particular meeting and started pointing his finger at me. I feel annoyed that over R20,000.00 of fees and about R180,000.00 in interest that my husband and I paid to RMB, contributed to his salary. I would have chosen a more professional banking institution such as Nedbank if I knew how I would be treated at a later stage by the RMB staff. I mentioned to Mr Barrett that it is a known fact (as I've heard from friends who are bankers and are employed in banking institutions in SA and the U.K.) that the largest financial losses to banks in Africa are from within the institutes themselves. He denied this and when I said I had sources from within the system, he responded that it is something that is not discussed. I have also heard from other banking institutes in SA who do not have such an advanced online platform as FNB/RMB that although FNB/RMB have the latest technology, they do not have the required security and as a client, I am at risk of my account and personal details to not be secure online. Which brings me back to my complaint of RMB/FNB giving my details to a company called Barrett & Associates, who have been harassing me for over a year and further leaked out my personal details to their staff (some of whom are ex-staff now) and other 3rd parties. Mr Graeme Barrett only furnished me with a call Centre number for them and upon asking him for a direct office number and the name of the MD or CEO of Barrett & Associates, his emailed response of today was, "The contact person for your file at Barrett and Associates is Marzanne Du Toit" I am attaching the complaint I made against Barrett & Associates to explain further: I have been harassed by the following persons from Barrett & Associates: Ms Marzanne du Toit; Ms Mamokete Ntoa; Ms Lorraine Mpongo; Ms Chantelle Bronkhorst; Ms Patricia Mohoalali; Ms Lerato Seyeng; Thobeka Makhubalo; Naledi Mohapi; Enith Thati; Maki Kaate; Leandra Troskie; Thersia Cloete The harassment has been via emails from their personalized email addresses and ********** and also SMS messages and calls from numbers that constantly change such as: + ********** ********** 77; + ********** ********** 87 etc, which when you type a google search of this number it comes up with nothing. In other words, FNB and RMB have leaked my confidential and personal information such as ID document, address, telephone numbers and bank account details to all of the above listed people. Are all of the above people who have been given my personal and confidential information still employed at Barrett & Associates or has my information been leaked further afield? I have since been harassed by 3rd parties claiming to have got my personal information from Barrett & Associates. I have tried to set up an appointment to see the MD or CEO of Barrett & Associates but cannot obtain a direct phone number. Marzanne du Toit refused to give me a number, name of the CEO nor MD and refused to set up an appointment in their offices which are situated at: 110 Zastron Street, Westdene, Bloemfontein. She told me I have to apply for an appointment by email!!! After arguing with her, she gave me the number of her supposed superior, Ms Thersia Cloete, whom I tried to call but was blocked by a Ms Cindy Fentane, who said Cloete does not take calls...? I have looked up Barrett & Associates on google and a website with no address and "under construction" appears. - see attached photo. However, this website has working links to some SA banks including FNB. I also looked up an address search for B&A but none came up, only an advert for hiring more people (more people to give access of my personal, private and confidential information to?). I did a google earth search on the address that Ms Marzanne du Toit gave me and all I see is a building on 110 Zastron St, Bloemfontein, but nowhere to be seen on any of the buildings photographs, is a "Barrett & Associates" sign. Which legal firm does not have a MD, CEO, direct phone numbers and the ability to set up an appointment. In my opinion this is an operation that buys personal, confidential and private information from financial corporations to harass and plague the unfortunate public trying to bully them into paying funds into "*******", in my opinion, set up. In my case, they have got some misleading information that I owe RMB & FNB monies, and have been threatening me for over a year to hand it over to the courts for a summons. It's such utter nonsense because I have responded to them from the beginning that they must please hand it to the courts and not threaten me. If I owed the money, then FNB & RMB would have handed me over to the courts a long time ago instead of selling Barrett & Associates my details in order for them to try play on my fears that I owe money and therefore cough up something to the vultures that are circling me. Richard Branson of Virgin takes calls and is accessible so how come Ms Thersia Cloete is not, unless she is not legitimate perhaps? All legal firms have direct numbers and allow appointments, which strengthens my argument that Barrett & Associates is not a legit operation so how can RMB and FNB leak my personal, private and confidential information to such an association?

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