RMB Rand Merchant Bank

I would like something as simple as to close my account. I have been phoning my Personal Private Banker for over a year now, but to no avail. Never could reach her. She never called me back, and when she did, when the line got disconnected because of our awesome cellular network reception, she never bothered to phone me back.

I have tried for the past month to close my account, but again she never returns my calls. Eventually when the call centre heard I was not happy she phoned me back. The line got disconnected and I did not hear from her again.

On the second last day of the month I called her, no answer and then the call centre. I informed them that I will not be paying the R 555,00 rand service fees. Long story short she phoned me and assured me that the account will be closed and that she will send me an email right away confirming such. Lo and behold the 1st of November and the account was not closed.

No communication why the account was not closed.

I’ll lodge a complaint with the banking Ombudsman tomorrow.