RMB Private Suite Follow Up Is Shocking

<p>I app**** online for a cell phone, as per instruction by my banker. I received an error message that my application could not be completed due to an error. A consultant would be in touch. That of course did not happen. I spent a good part of the following working day on the phone trying to track a human being who could assist to take the application to completion. No such thing exists on the Smart Device Phone number. I was placed on hold for more than 20 minutes each time, without any help. The one time I was lucky enough to get a human being, she insisted my application did not exist, despite my having a reference number to confirm my application, via SMS. Her only advice was to call back. I mailed the PRIVATE BANKING suite and have to date no response on this matter.</p> <p> </p> <p>I am not too keen on contacting my Private Banker since, based on my recent experience, I have to follow up on simple requests.</p> <p>This is not a service standard I would like to necessarily engage with regularly, </p> <p> </p> <p>Going back to the Email o sent to Private Banking suite, I would have expected at the very this 24 h service to have responded to my email, either informing me that they have no way to assist me or they could assist me</p> <p>Now, the way it stands, we have to leave this application incomplete due the incompetences of the system, since I go abroad in a few days.</p> <p>This is indeed dissapointing service for a bank which boasts innovation? And Private Bankings NON response is equally disturbing. Why on earth have a 24 hour suite of your response takes days or no response at all. Don't let me get started on the Travel Insurance I had to follow up on last week, despite the urgency of Travel Insurance being issued as soon as one purchases tickets. RMB, look forward to your response. </p>