HA
Hendrik A
1 reviews | Active since Apr 2022
21 Apr 2022, 16:43
RMB private incompetence
My fiancé just opened a new RMB private bank account and so far you're not giving us a single reason to not cancel everything and move to Investec. The numbers on the RMB app keeps transferring us to FNB private clients even though it clearly states "RMB private client service centre" ***). The call centre keeps transferring us back and forth between the agents. All we want is to speak to our private banker, but that seems impossible because this person is a ghost and no one seems to know how to contact them. How the hell is this so hard? Please e-mail me immediately or we will cancel everything.
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Hendrik A's updateReviewer Update
12 May 2022, 20:17It doesn't matter, your company was terrible at responding. The account is still not properly set up, dealing with your home loan people was also a terrible experience. The grammar on their e-mails are horrifying, it looks like a toddler wrote the e-mails. I would honestly be ashamed if I were you. Luckily we are moving everything to Investec, this includes both our accounts, savings, home loan and cell phones (to Vodacom). Congratulations, you convinced us to move over R3 million (not even counting our salaries) to another company, have a gold star!
HA
Hendrik A's update12 May 2022, 20:17
Reviewer Update
It doesn't matter, your company was terrible at responding. The account is still not properly set up, dealing with your home loan people was also a terrible experience. The grammar on their e-mails are horrifying, it looks like a toddler wrote the e-mails. I would honestly be ashamed if I were you. Luckily we are moving everything to Investec, this includes both our accounts, savings, home loan and cell phones (to Vodacom). Congratulations, you convinced us to move over R3 million (not even counting our salaries) to another company, have a gold star!