RMB Private Bank gross incompetence and lack of leadership.

FNB / RMB PRIVATE BANK DISPLAY SHOCKING LEVELS OF INCOMPETENCE, NEGLIGENCE AND POOR LEADERSHIP.

Following dozens of emails and phone calls trying to resolve ongoing service failure from FNB / RMB Private Bank I now am alerted that due to their own gross incompetence I have not only been impacted in my credit score through TPN / Trans Union.

1.) FNB / RMB failed to close historic accounts that were in my name. 2.) FNB / RMB failed to or omitted to update credit limits recorded on my profile. 3.) FNB / RMB failed to or omitted to update outstanding account balances recorded on my profile.

In the past two weeks I have sent over a dozen emails detailing numerous displays of incompetence and mismanagement on FNB / RMB part, and to date I still do not have a resolution. In fact, each passing day seems to bring to light more and more errors on behalf of RNB / RMB. More concerning is that there appears to be no sign of leadership in the business as neither of the senior executives who have been in copy to my emails has bothered to respond much less acknowledge receipt or offer an explanation, solution or apology.

IN COPY: Ravid Radebe - Private Bank Analyst Kelebogile Mabuza - Private Bank Analyst Chanel Nunes - Sales and Services Manager Gareth Matthews - Regional Business Head RMB Private Bank Eric Enslin - Head of Private Banking RMB Client Service Interventions