RMB Private Bank frustrates ☹

RMB Private Bank frustrates ☹ I hold a RMB Private Bank Account (RMB) coupled to numerous other RMB products including 2 credit cards. Some 8 or 9 years ago at the invitation my private banker I added my wife as an additional card user. I added my credit card to my iPhone wallet a few years ago for virtual banking. Today I attempted to add my wife’s RMB card ie the 2nd credit card user on my account to her iPhone wallet. After a failed attempt to add the card to my wife’s wallet via a very courteous agent on the call centre - an 31 minutes exercise the agent suggested dialing the 3D Secure Centre on telephone *** or for me to use the Secure chat on my RMB App. My wife does not have the RMB App as she is not a RMB client (and chooses not to be a RMB client) – so the attempts to load the app were fruitless. My attempt to use the RMB secure chat to load my wife’s card failed. Attempts via the banking logon route was unsuccessful – I got stuck at adding a smart device. The 1st attempt to call the 087… number and holding on for 31 minutes with no answer other the recording was frustrating. We made a 2nd attempt and held on 14 minutes – this is quite ridiculous ! If RMB encourage use of virtual card (which I prefer) I would think that they would make the process easier for clients. RMB cant offer the 2nd card option without access to the full facilities and functionality