RMB Private Bank doesn’t care

i am an RMB customer, and I’m beyond shocked at the service, or lack of that I’m receiving. I requested debit orders to be returned, and a debit to be reversed. I’ve go through the process with my private banker. She requested I send the documents to be sent to the service suite directly. I did this several times. No response. I contacted the service suite directly who didn’t have any of my correspondence on file! I escalated it to the service suite manager who assured me she’d get back to me. I had sporadic responses saying, they now received it, but it must now go to another division!! And other correspondence claiming they didn’t have the necessary documentation. One consultant called me and told me I have to go to another division and they would take 40 working days to deal with this. I raised a complaint to the *** and I logged a complaint via the website. The service suite manager, my private banker and everyone else who promised me feedback has still to get back to me. I’ve now requested that the RMB private bank manager call me. I’m not confident that he/she will. RMB Private Bank seems to be a mess. No one knows what is going on, and they clearly don’t care about their customers!