RMB - FNB - Home loan access bond

FNB - Home loans. The worst experience ever. A plus when applying for a home loan at FNB (within 72hours done and dusted), superb service experience, arrange additional funds as part of the bond registration, that I may mention the client is paying for. The selling agent advised that after 6 months the funds would be available, if the client profile stays the same or improve.

However applying for the access bond is an horrific story, the agent interface is a breakdown in contact between the client and the decision makers. T&C state 72 hours, but reality is much worse without an outcome. If an positive outcome is in favour of the client it should be spend within 2 weeks after all the relevant quotes expired. (I cant decide if the this interface is the chicken or the egg) Frustrating upon frustration. No next level access is possible to escalate the matter.