PP
Pieter P
1 reviews | Active since Mar 2009
28 Jan 2021, 19:11
RMB duplicating card transactions!
I have just noticed that RMB has been duplicating my transactions. Almost R10000 for the last month. Their response, “contact all the merchants and ask for a refund” and then oh sorry, please wait until tomorrow and then Log a call with credit card! What service!!
Then they have the nerve to charge me for being overdrawn!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
29 Jan 2021, 09:29Good day Mr. Pietter Piennar,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
FNB (First National Bank)'s reply29 Jan 2021, 09:29
Official
Good day Mr. Pietter Piennar,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is: ***NF.
Regards,
FNB Customer Resolution Center
***
PP
Pieter P's updateReviewer Update
29 Jan 2021, 11:50To add insult to injury, they have now blocked my account and I am unable to make my month-end payments. It also seem that FNB/RMB has fired all their managers as they are ALL in a meeting at the moment. Funny that such a large organisation only has n hand full of managers.
I was promised that someone would call me within 5 min, that almost 4 hours ago.
Time to change banks. business and personal!
I was promised that someone would call me within 5 min, that almost 4 hours ago.
Time to change banks. business and personal!
PP
Pieter P's update29 Jan 2021, 11:50
Reviewer Update
To add insult to injury, they have now blocked my account and I am unable to make my month-end payments. It also seem that FNB/RMB has fired all their managers as they are ALL in a meeting at the moment. Funny that such a large organisation only has n hand full of managers.
I was promised that someone would call me within 5 min, that almost 4 hours ago.
Time to change banks. business and personal!
I was promised that someone would call me within 5 min, that almost 4 hours ago.
Time to change banks. business and personal!