RMB Deceased Account Closure

I am compelled to share my extremely frustrating experience with Rand Merchant Bank (RMB) regarding the management of my deceased father's estate. Initially, the private banker showed efficiency, but once the account closure process began, the service plummeted.

I submitted a detailed closure request on May 3, 2023, including a transfer of the remaining R5,000 credit. Despite follow-ups, I've received no confirmation or updates. In July, a Fiduciary Administrator prompted me to open a late estate account, to which I comp**** with. However, my efforts to confirm the receipt of information have been met with silence.

Numerous calls to the call center, promises of escalation, and even threats of legal action yielded no resolution. Mr. A. Romain, supposedly a manager, never reached out. This lack of responsiveness and disregard for a relatively small amount is appalling.

I am thoroughly dissatisfied with RMB's handling of this matter, and I implore them to address it promptly. This review serves as an expression of my frustration and disappointment with their service.