RMB BAD CUSTOMER SERVICE AND RETENTION

Service is terrible here, my 1 banker sent me an email to tell she is no longer my banker, and then she retracted her email, just be called by another banker who wanted to me to come to her office to meet her, what i know bankers go the client, this service here is rationally profiled. Service is based on who you are. You just a number here, and all they need is your money they make from service charges, and the service ****py and non existent. When I came over to RMB i also wanted to move my entire short term insurance portfolio over and my 1st banker at RMB forwarded my request to another lady that never called me, she did things via email, and I requested her to call me, when she did and I questioned her method of customer engagement she was not very happy about, I still gave her the mandate to give a quote for my 2 properties, 2 cars, household content and bycylces, because I was absa and I wanted to consolidate my portfolio under one roof. She came a day later to tell me no one is willing to do business with me, but yesterday Discovery gave me a quote, so she was lying to me. This black card thing it about who you are if you want the maximum benefits, is are black service will be substandard and you are good for is loans and overdrafts while our counterparts are having all the added benefits and best service, we are just here to add on the numbers. The service since I moved to RMB the service has nothing but terrible, I hate it here. The other I called them to inform them that every day at 16:55 I get a notification saying that I have logged on, I called security they could not help me, other than saying they are going to lock my account, than I have to go to a branch, who has time to go to a branch. I spoke to my so called news banker all she said she is not in the office i send her an email, I mean I am reporting possible ********** activity on my account, still I was not taken seriously not did she call the next day to check if all is ok, so what the hell am i paying for.