RMB - again proven utterly useless!

Item: FNB (First National Bank)
Rating: 1
Author: Andre A

Following previously shocking service and negligence on the part of FNB / RMB, I was assigned to a new "Private Banker", Sean Crommelin.

In two weeks Sean and his assistant, Ashika Ramjee, have proven to be as *********** as their predecessors:

1.) Following submission of completed forms and all required supporting documents these two have proven incapable of opening the requested bank account that the banks marketing department would have you believe can be done within hours. Moreover, it required several follow-up emails and phone calls from me to expose this incompetence.

2.) Despite comprehensive explanation of investment requirements, retirement and estate planning, the pair once again proved incapable of requesting the required information much less arranging a meeting to discuss. Again, this despite several polite reminders.

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Andre A's updateReviewer Update

15 Oct 2021, 10:17

Following the above complaint, I was contacted by a Mr Graeme Barrett who is the "Sales and Service Manager" at RMB. Following the intervention meeting scheduled by Graeme on the 13th August 2021, I have had ZERO feedback, communication or proposed resolution on any of the issues raised. This is a full two months without any progress. It is becoming more and more clear that the only thing RMB / FNB are good at is employing useless staff and promoting them through the business and allocating them titles that only hold meaning on paper and in the footer of their emails.

Andre A's update15 Oct 2021, 10:17

Reviewer Update