WT
WILLIAM T

1 reviews | Active since Feb 2017

03 Feb 2017, 11:10

Risk R95

<p>I want to by a vehicle but because of R95 that I did not know I owed FNB I am a risk it took me 2 days to get them to open the account so that I can pay the R95 and now it is taking even longer just to get somebody at the verious departments to rectify the mistake people at the branch can't help they send emails and hope somebody at head office reply or react on the email .</p> <p> </p> <p>FNB can you please help me or get somebody to assist we spoke to Nompomelelo and Emilly at the Middelburg Mall branch they are realy eager to help but must waite for head office to wake up!!!!!!!!!!!!!!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2017, 11:56
Official

Good day Mr. FRANK73

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***