Risk 2

I recently visited FNB branch in Parktown. I wanted to upgrade my savings account to a cheque account. I was then informed that they will not be able to assist me as my profile is risk 2 and that they will call the branch where I had opened my account, in this case it is Butterworth, Eastern Cape. After numerous attempts to get the number of Butterworth branch they were able to get hold of someone however they were then told to call another number which was busy, after 20 minutes of waiting for the busy number I then decided to leave the branch as it was already an hour after waiting for someone to assist with the upgrade.

My account was not upgraded and I doubt if it will ever be upgraded as no one can assist me from FNB. FNB should stop asking people about ''How can we help you'' because in this case they have let me down.