*********** their loyal customers

On the 29th of April, I wrote a review of FNB, it's been almost 2 months already and all they did was send me a generic response "Good day Mr. Harold Prestage,

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is: ***NF.

Regards, FNB Customer Resolution Center ***"

but no one bothered to contact me to give me an explanation why my account is still active and that they are still charging that account for monthly account fees etc which they are gonna expect me to eventually pay which I am not to accept responsibility for