RIPPING ME OFF

I feel ive been kind of ********** by FNB. ive been with FNB for a long time now. I previously had a premier cheque card (with a bundle rate where the credit card fees are included) and ive asked them to downgrade the premier bundle to gold. that was not a problem, the lady did that over the phone. She said the premier card will take a few working days to migrate over to Gold.

Now ive seen in the last 2 days ive been billed R219 for my premier card bundle, a pro rate amount for the gold cheque card and ive been billed seperatly for the premier credit card (which is supposed to included in the R219)

....and the ebucks criteria is still on the premier bundle

You not kind of ripping me off....you are ripping me off now. This is unacceptable