********** & poor service!
<p>I queried via online banking as to why I am debited R13 each month for statements on my Encore gold account while I have never received any statements ever! According to the pricing guide, monthly statements are free. I received a call this morning from a lady in this regard and was told she is putting me through to the right department then the call ended.<br />Once again I emailed the above paragraph to FNB super service, the same lady called me and said she was putting me through to the right dept, I was transferred to someone and had to explain my problem all over again, I was told she was putting me through to the right dept, A gentleman answered from cellphone banking and once more I had to explain all over again. I was told I am at the wrong dept and the phone went dead. All this after 20 minutes on the phone!</p>
Good day Mr. geoff dellow
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. geoff dellow
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
A lady called me and mentioned that I have been re-imbursed for 6 months statement fees. I was debited for 12 months statement fees but according to her I can only be refunded for 6 months. it appears that the other 6 months fees which is due to me gets "******" (for want of a better word) by FNB? This is totally unacceptable!
A lady called me and mentioned that I have been re-imbursed for 6 months statement fees. I was debited for 12 months statement fees but according to her I can only be refunded for 6 months. it appears that the other 6 months fees which is due to me gets "******" (for want of a better word) by FNB? This is totally unacceptable!