********** in seconds

<p>We made a mistake while trying to trander funds between accounts and incorrectly transferred the funds into an investment account. Upon realising this error, which was a mere few seconds, we tried transferring the funds out. We were told that we would need to wait 32 days as those are the "rules" of the account. Since it was an emergency and the funds needed to be made available immediately, we were charged a cancellation (also read penalty) fee for early withdrawal which was about 25% of the funds. Mind you that this was on a weekend and not an official banking day.</p> <p>The saddest thing is that due to the desparation we had to accept it for what it was and make a plan for the rest of the funds to sort out the emergency that we had. The Customer Service individual who was supposed to assist us was not interested in the emergency we were having that actually needed those funds. This has left a seriously bitter experience with the bank and it is actually not the first time that a bad experience has been had with this bank.</p>