1 reviews | Active since Jan 2017
********** by my bank once again!
I opened A Smart account with FNB in February 2007 which offered free funeral cover to the value of R5000.00.I subsequently opened a second Smart account in 2010 which had the same free funeral cover. This account was upgraded to a Encore Gold account in 2015. I was told that the funeral cover would remain.
On 20th September 2020 I submitted a query on the FNB online banking website regarding my funeral policy, ref ***Q. All I got in an automated email was that a consultant would contact me shortly. After 2 weeks I sent a reminder message on the website and received the same automated message, after two more weekly reminders, on 20th October2020 I received a call from a lady explaining that due some error in their system, my funeral cover was removed. She said she would investigate and get back to me in a day or two. It is now over a week since her call and still no reply!
I am very disappointed and frustrated.
"Good day Mr Dellow,
Just an update in terms of your complaint lodged.
Please note that this matter had been escalated to our Product management division for assistance relating to your complaint lodged and we will revert back once feedback had been received.
Kind regards,
Jennifer Coetzee
FNB Life Complaints Team"
To date still no further contact has meen made with me to resolve the issue!
"Good day Mr Dellow,
Just an update in terms of your complaint lodged.
Please note that this matter had been escalated to our Product management division for assistance relating to your complaint lodged and we will revert back once feedback had been received.
Kind regards,
Jennifer Coetzee
FNB Life Complaints Team"
To date still no further contact has meen made with me to resolve the issue!