********** by fnb

I have been to first national bank four times to try to close my account with them in a space of over 2 months. Each time I go there there is a new reason why they can't close my account, today I was in there for over an hour and still could not get it done, I was told that this is because I have a device that it linked to my account that I took on contract with them, they did make the offer over a year ago and I never got the device. When I called to ask why several times I was told the matter would be escalated further, over and over. I am being charged on this account every month and each time there is a new delay, it's my responsibility to pay them for matters that I have no dealings with when I requested closing of my acc over 2 months ago. Today I was told they are investigating the matter and they know I did not receive the device. So why must I still pay charges for something that has to do with their *********** administration? I only got that information today after all of the times I tried to close my account due to one teller who does his job thoroughly Lindokuhle Mzobe he called everyone possible to establish why i was having all these delays. Please help