KS
Kenny S

1 reviews | Active since Nov 2016

12 Jun 2018, 10:31

********** Autonomy, FNB making transfer from my account without my permison

??FNB again.

How on planet earth can anyone get into my account and transact money without my permission? ??? FNB loan department went into my a count and Transated double installment without my permision, and the awful reference they leave is "To trigger client", why are you guys taking away myself determination? Why on earth can my trusted bank do that to me? Why do I have to trust FNB after this? I feel like my privacy has been invaded, and I am no longer safe to bank with FNB.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2018, 10:52
Official

Good Day Kenny Selepe,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Loans to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

KS
Kenny S's update12 Jun 2018, 11:30
Reviewer Update
Rudeness it's something I don't tolerate, Money's is something we work for, my account is private... If initiative is taken by bank to cover my areas, should make all things neutral? This is madness, so tell me how is it going to be viable to take initiative in my stardadbank account to cover your FNB areas?
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jun 2018, 12:02
Official

Good Day Kenny Selepe,

As per your conversation with the loans Specialist earlier you were advised that the you need to make an arrangement to avoid further set offs on your account.

Please call *** who will assist you.

Client Experience Team

Email address: ***

Tel number: ***