RIPP OFF - BAD SERVICE

<p>I called to lodge a complaint then i was told to email the CEO department which i did i sent email below 15 March 2017 and have had no response from anybody. I am so sick and tired of all the *******ion and people who just don't care.</p> <p>Good Morning</p> <p> </p> <p>I have a complaint regarding your forex department. I opened a global account in November 2016 thinking that this would make life easier when we emigrate. I realised after drawing a statement that this account was not earning much interest rather like R9 or R10 a month.</p> <p> </p> <p>I called your forex department yesterday 14 March 2017 round about just after 8am. I spoke to a lady named Swazi and told her I want to close the account because I am not earning interest on this account. Now surely if these are specialist agents we deal with on the phone they should be able to advise clients as to what the repercussions will be if you close accounts or if any benefits. I was not informed about any exchange rate nor was I informed that I would be losing R10000.00 in the process of closing this account. No normal working class SA citizen will be happy to loose hard earned money while trying to earn interest to make a living but here I am faced with this disaster. I think the agent should have advised me that there will be a loss involved if I close the account or move funds and then I would have rather left the funds there for another month until we emigrate. I have no knowledge about forex although I worked for FNB for many years I did not do forex. I have had my cheque account ( ********** 8373) and credit card with FNB for 27 years and I feel that I have not been treated fairly regarding this global account transaction.</p> <p> </p> <p>Regards</p> <p>Berny</p> <p> </p>