Ripoff Bank charges

I chose the R5/m "pay as you go" option for my savings account instaed of the R55/m all in one because I wasn't planning on doing lots of transaction monthly.

Tried getting a statement for proof of address purposes. I can't do that on the www or app! Keeps telling me no statements have been created yet???? There's an interim statement option but that doesn't show my name or address details. I should be able to get a statement whenever I want like I'm able to do with my other bank account.

I went into the branch and queried it and eventually just got them to print an (interim) statement for me because I needed the proof of address urgently.

1. This has got to be the worst bank statement I've ever received in my 30 yrs of banking. No letterhead, not formatting, printed in COURIER and not even a currency symbol! Just a bank stamp.

2. 38K transferred into my.... no charge.

What do I get charged for 1/3 of a page statement?

R25.... TWENTY FIVE RAND!!!!!.......Please tell me what justifies that kind of charge for a 1 page printout with 13 lines of printing on it?

My entire month's bank charges at my other bank comes to half that, there are loads of transactions AND I can get a properly formatted, full statement at any time!