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oladapo O

1 reviews | Active since Dec 2012

22 Jan 2016, 12:29

RIPOFF

Hello peter,<br> I made a payment of $876 from my credit card account on the 11th of jan 2016 and the rand equivalent that the bank took from my account was R14694.48,i have a proof of an sms and also email to this effect, but to my surprise when my statement came in on the 19th of january the bank took R15478.13, which shows a huge difference of R783.65. And normally the bank has on there forex the amount they buy and sell ,so i was so surprise when i contront my bank about why the extra money was taken from my account, unfortunately they couldnt give me a concrete answer, instead they kept on directing me to different department.I am so frustrated peter and really need my money to be refunded,because i pay alot of bank charges and interest on this card,so why will the bank now rip me off again in this manner.Pls peter i will really appreciate your help .Thank you and God bless

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jan 2016, 12:49
Official
Hello yemmo77,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 853451.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)