PM
Portia M
1 reviews | Active since Jun 2010
11 Apr 2015, 11:51
*******...poor online service
I bought electricity this morning via online banking. FNB deducted the money from my account but it did not issue the token number. They now told me that they will escalate the matter and the turnaround time is 24 to 48hours. I now have to stay in the dark for the whole weekend. What an inconvenience especially when you have visitors that travelled from far to be with you this weekend because you are not well. What an inconvenience, Pathetic service!!!
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Apr 2015, 12:01Hello thipaihlo,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665036.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665036.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply11 Apr 2015, 12:01
Official
Hello thipaihlo,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665036.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665036.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)