******* and Broken Promises

I am a platinum customer and I fly a lot and frequently use the SLOW lounges. I always met the qualifying criteria for free usage and was never billed. Suddenly I was billed for 2 visits in September. I logged a call through their web site (***) and was promised a call within 24 hours. A couple of days later after no feedback, I followed up and spoke to Bongani who informed me that Samantha had emailed me because she couldn't get me on what turned out to be an outdated phone number which I had long since changed at the bank. He indicated that what was missing was that I didn't present (or own) an eBucks card (although I have ample eBucks), the fact that I didn't have the card prevented my freebies. I asked for proof that I had been informed as I had no records on any of my contact media relating to the changes. Bongani promised somebody would call me back. Naturally nobody did, so 3 days later I phoned again and was put through to Sam who PROMISED to follow up and mail me feedback within 24 hours. Once again Nothing so 2 days ago I called again and left a message (incl. reference number, name and phone number) for Sam to call me back and till today NOTHING. Pathetic Servic