MS
Munene S
1 reviews | Active since Jul 2011
29 Mar 2019, 15:00
*******
So I take my 30 min lunch to go to an ATM. When I withdraw money then the ****** atm takes my card and says due to a technical problem the atm cannot return my card sorry for the inconvenience. I go to the nearest branch to get a new card and this very unfriendly consultant who tella me I will charged R100 for a replacement. Like what the ****? It's not my fault that your atm couldn't retun my card. that card is not even but yet your charging me for this one. Now tell me Fnb is that how you make money? by ripping me off my hard earned money that doesn't even last me month. Its bad enough that yiu are charging extra banking fees and mow this??? cone on I want myR100 back
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FNB (First National Bank)'s replyOfficial
29 Mar 2019, 15:51Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply29 Mar 2019, 15:51
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)