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Item: FNB (First National Bank)
Rating: 1

I had someone make a deposit into my account yesterday of R4000 not knowing that I get charged for the cash deposit fee this is absolute nonsense and to top it off it doesn't rflect in my transction history I just saw R136.00 disappear from my account this is a total off and I want this credited back into my account the person depositing into my account should be payig the fees not me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I want this rectified asap this is not fair

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 Apr 2018, 16:18

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

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Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply05 Apr 2018, 16:18

Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

09 Apr 2018, 08:46

Hi a LADY CALLED ME FRIDAY AND SAID SHE HAS REPORTED IT TO THE REVERSALS DEPARTMENT I STILL HAVENT HEARD ANYTHING!!!!!!!!! I WANT THIS AMOUNT CREDITED.

's update09 Apr 2018, 08:46

Reviewer Update

Hi a LADY CALLED ME FRIDAY AND SAID SHE HAS REPORTED IT TO THE REVERSALS DEPARTMENT I STILL HAVENT HEARD ANYTHING!!!!!!!!! I WANT THIS AMOUNT CREDITED.