1 reviews | Active since Jan 2017
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I was convinced by an fnb consultant to opt for a FNB sim car because of the great free data benefits since i bank with them however for the past 2 months i have not received any free data , and then i all of a sudden am on minus 465 airtime when i call i was advise by Mbali Nenene that i use internet without bundles so i was charged shockingly i asked myself why does internet run if i dont have bundles and why was i not given a choice to choose if i wanted to continue with these terms ? than to just be told you owe us 465 airtime because you use internet without bundles. I regret using fnb sim card
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
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Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***