1 reviews | Active since Jul 2016

09 Nov 2016, 18:32

*******

<p>Went to FNB at Mall of The North with printed statements that FNB emails to me each month dating from 2014 November . </p> <p> </p> <p>I needed them to be stamped. Consultants refused to stamp saying they are preventing ***** and they only stamp statements that were printed at the branch. I told them that FNB charges me R60 per month statement and that the charges could easily exceed R1000 just do printing at their branch.</p> <p> </p> <p> I suggested to them that they can simply verify my statements on their system and stamp them since they are the ones I was emailed by FNB each month. </p> <p> </p> <p>As a business I'm looking out for my business's profitability and FNB refused to help. saying she would have to confirm with the *****/forensics department she can verify my statements against the system and stamp them. </p> <p> </p> <p>The trip to FNB, as always, was a waste of my time, money and wear and tear for my company vehicle.</p> <p> </p> <p>It's been almost three with this bank as a business banker and I really have never been assisted by FNB in a constructive way. They decline everything from funding to loans. </p> <p> </p> <p>Time to switch to ********** because MFC is the only bank that has been helping me do far. </p> <p> </p> <p>I shall move all my accounts to Nedbanknow shortly. </p> <p> </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2016, 09:40
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2016, 09:43
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)