LS
Lloyd S

1 reviews | Active since Jan 2018

11 Jan 2018, 16:45

RING-RING-RING

I cancelled and closed my credit card but later found out that the plastic card had been closed but not the account. Over the months i got charged for the credit card account (the one that i cancelled/closed). I went to their Dot.com branch in Nicol-Way and God bless Refilwe for helping me out but i had to make the trip 3 times! Today again their call centre still couldn't help me out as they kept me on hold for a long time. Emlyn, Becket and Innocent from the (Premier Suite) thank you for making what was an already excruciating experience with FNB even more torturous! FNB please get you're **** in order!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2018, 09:03
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Best regards,