1 reviews | Active since Jan 2018
RING-RING-RING
I cancelled and closed my credit card but later found out that the plastic card had been closed but not the account. Over the months i got charged for the credit card account (the one that i cancelled/closed). I went to their Dot.com branch in Nicol-Way and God bless Refilwe for helping me out but i had to make the trip 3 times! Today again their call centre still couldn't help me out as they kept me on hold for a long time. Emlyn, Becket and Innocent from the (Premier Suite) thank you for making what was an already excruciating experience with FNB even more torturous! FNB please get you're **** in order!
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Best regards,
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Best regards,
