Ridiculus Service from FNB and Hollard

Last week I registered a claim with FNB. I was then told that Hollard will call me to arrange for a courtesy vehicle pick up. I was later on told that I don't have the option of a Courtesy car. Zakhele who sold me the policy then called me to tell me he's going to listen to the recording and later I spoke to Ryan Murrray his supervisor who told me that the recording does say that there was a mention of the courtesy car but never an offer of it. He asked for my previous policy schedule which I sent to him on 1 November, as he said he will sort it out, till this day since then he hasn't called nor responded to my email. Only on Monday the 5th after I put a claim in on the 31st of October did he assessor come to assess the car. Today I called Hollard after been transferred a couple of times, I spoke to Doreen Dube who told me not in so many word that they don't know when they will provide me feedback. I had to fix my own tyre with my own money and still the refund is also pending.

FNB brokers service has been horrible and Hollard has been no better.