Ridiculousness and unsatisfactory results

Good day Mr. Grant K Sylvester, Thank you for bringing this matter to our attention. Kindly be advised that there is no refund due on your FNB Personal Loan account. Your FNB Personal Loan account is closed. Kindly be advised that there was a double credit done to your FNB Personal Loan on the 24th of March 2023 and your transactional account was only debited once. This matter was then rectified by our Administration department, there was an adjustment done on the 9th of May and the FNB Loan account was reopened and the debit order was then the last debit order was processed and the FNB Personal Loan account was closed. We apologise for the delayed response and any inconvenience this may have caused. Should you require further information please do not hesitate to contact us again. Kind Regards, Laurelene Vermeulen

Once again a flimsy excuse not to pay back my money which was taken from me I was double debited two months and was not refunded with both , why is the loan account reopened in order to refund one then they deduct again and extra amount and close the loan account wheby it had to be closed and I have had to be refunded this is utter nonsense once more I tell you . I am sick and tired of these people why must I keep putting up a review when I was not at error ,my family has to suffer because they took my last I have PTSD and can't get to the bank to speak directly to anyone it's useless being on call with anyone and also the emails sent can't even be rep**** to when one uses online chat the chat gets ended or they do not have proper responses 😔 I am sick and have to keep fighting for money which is mine but I do not get it this is ridiculous and as a valued customer who has been with this bank for longer than 5 years I am disappointed and disgusted with the service . Do not call me as I won't be talking to anyone and no one helps me . Druk julle bank eks jultemal duk nou al