Ridiculously poor service just continuing

Since October/November/December last year I was in dispute regarding credit card fees. EVENTUALLY, after various mails, incomprehensible replies Shalini Govender confirmed that I would NOT be charged fees. Fortunately I checked and they did charge. Please just catch a WU and check your correspondence to me dated December 1, 2023 : Complaint ***NF from Shalini Govender. I do not just sit around and getting paid. This FNB confusion is not only costing me in lost time, it's also extremely frustrating to receive this poor level of service from which was one of the better Banks. PLEASE SORT THIS OUT and confirm whether I will be charged at different rates on any of my 4 accounts from what it was in the past.