Ridiculously poor service!!

I have changed everything over to FNB recently - this seems to have been a god awful mistake on my part.

I have been having constant issues with getting my current account sorted - from the 23 July to be specific.

You can authorize my credit card with all the information I provided - which is a massive financial risk as you could LOSE money if I don’t pay- but the same documents and additional documents which I have submitted on 4 different occasions isn’t accepted.

I get shoved from agent to agent to agent when I call - and 2 weeks I called completely fed up and was put on hold for over 3 minutes where my account was then released for me to use again and had confirmed that nothing was required as it was all uploaded - AS I HAD SENT IT 4 SEPARATE occasions!!

I then received a message this week that my account will be frozen till I uploaded my ID - which again, was sent and apparently uploaded. I uploaded this on MONDAY

Guess what - I still have no access to my account!!!

I’m at the point that if this isn’t rectified immediately I will cancel my accounts with you and transfer my accounts back to Nedbank that I still have open as I had a little feeling that I would have a difficult time with you.

This is absolutely ridiculous.