Ridiculously horrible customer service
I have emailed FNB 3 times, I phoned and spoke to a representative that can barely speak English and their tone of voice is very unprofessional. I settled all my balances on my accounts and I will not be using my account anymore. I was put on hold for 17 minutes before I hung up. I am in the United States and would like to close my accounts due to me not using them and getting charged every month.
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Oct 2019, 10:40Good day Wianda Kreder
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply07 Oct 2019, 10:40
Official
Good day Wianda Kreder
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***