Ridiculously Bad Service

Am shocked with the service received at the FNB, my account has been blocked for almost a month and I have submitted all the required documents but to date no one is assisting me nor contacting me, not the branch, not the call center, nor the person who is assigned to the Case Nhlamulo Baloyi, not the team leader Yoliswa Doya not even their complaints department. I call numerous times to ask for assistance. I am flabbergasted and convinced that I am just a number to them. Am getting same response from Dineo, BAFANA, Marvin and Luande with every contact I make. No one is accountting or giving feedback as to what is happening. Am not getting any joy at all.