1 reviews | Active since Jan 2019
Ridiculous#itemspaid charges
WHY AM I BEING CHARGED #ITEMS PAID FEES MONTHLY???? are you charging me for using the contactless "benefit" of my bank card?? Because i always opt for tapping and most of the time i cant keep track of how many transactions are pending,However EVERYTIME i see my account is in excess i ALWAYS IMMEDIATELY transfer funds into my main account to rectify that. So why are you charging me? For what are these charges??
Today i see R72, 2weeks ago another R76 Last month R48 x4
This has never happened before and i have always been using contactless without these ridiculous charges.
If you are charging me for tapping then you might as well deactivate it because i can live without it.
GO CHECK HOW MUCH YOU OWE ME AND PAYBACK MY MONEY ASAP.
WHILE CHECKING MY ACCOUNT ALSO SEE THAT MY SAVINGS ACCOUNT IS ALMOST EMPTY FROM WHAT IT WAS SINCE LAST YEAR,THAT IS because i am investing it elsewhere and also keeping my options open,so if you keep up with this risdiculous charges im going to save my returns at a decent bank.
DONT CALL ME JUST PAY BACK MY MONEY.
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)