Ridiculous waiting hours at FNB

What demeaning & unprofessional service we as customers receive at the FNB Golden Walk branch. I have never had the experience of waiting for more than 2 hours in a teller line to be helped. There aren't even seats available to sit through all that waiting. How is it possible that this huge branch only has 1 teller when there are 3 cubicles available for 3 tellers to assist customers & worst of all the staff could not even be bothered. This is by far the worst service I have ever received. This is not the service we as loyal customers deserve at all. Your customer service needs huge improvement.