MC
Mustafa C
1 reviews | Active since Aug 2011
07 Oct 2019, 14:59
Ridiculous waiting for my enquiry!!!Disgusting...
I have been waiting on line over 10 minutes and no answer on the other side.As record time is 14:54. 7th October!****e recording our calls for quality purposes????.here is the timing just check, please!!! Ridiculous. Call centre of FNB getting worst and worst every day. Congratulations.!! i couldn't get any answer about my vanished revolving loan. I believe not only my revolving loan vanished also FNB CUSTOMER SERVICE vanished too. Shame on you!
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Replies (4)MC
Mustafa C's updateReviewer Update
07 Oct 2019, 15:37Hi.
How come my revolving loan can be on collection desk which i never used? I paid off years ago and I was paying a monthly fee and keeping it as a backup. Now call centre say, it is in the collection desk. Collection desk phones are not working at all. I called them 10 times already. after I placed my id number, it says please wait for next available agent than hangs up..frustrated.
How come my revolving loan can be on collection desk which i never used? I paid off years ago and I was paying a monthly fee and keeping it as a backup. Now call centre say, it is in the collection desk. Collection desk phones are not working at all. I called them 10 times already. after I placed my id number, it says please wait for next available agent than hangs up..frustrated.
MC
Mustafa C's update07 Oct 2019, 15:37
Reviewer Update
Hi.
How come my revolving loan can be on collection desk which i never used? I paid off years ago and I was paying a monthly fee and keeping it as a backup. Now call centre say, it is in the collection desk. Collection desk phones are not working at all. I called them 10 times already. after I placed my id number, it says please wait for next available agent than hangs up..frustrated.
How come my revolving loan can be on collection desk which i never used? I paid off years ago and I was paying a monthly fee and keeping it as a backup. Now call centre say, it is in the collection desk. Collection desk phones are not working at all. I called them 10 times already. after I placed my id number, it says please wait for next available agent than hangs up..frustrated.
FNB (First National Bank)'s replyOfficial
07 Oct 2019, 15:49Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply07 Oct 2019, 15:49
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
MC
Mustafa C's updateReviewer Update
07 Oct 2019, 15:58After I got a call from FNB Complaints Department still no result. LIne dropped and no one is calling me back. I am really frustrated.What is going on ???????
MC
Mustafa C's update07 Oct 2019, 15:58
Reviewer Update
After I got a call from FNB Complaints Department still no result. LIne dropped and no one is calling me back. I am really frustrated.What is going on ???????
MC
Mustafa C's updateReviewer Update
07 Oct 2019, 16:44Hi, David Mntambo tried to do his best but your collection desk phone lines are faulty. it is impossible to communicate with them. They must call me because I cannot call them at all...
MC
Mustafa C's update07 Oct 2019, 16:44
Reviewer Update
Hi, David Mntambo tried to do his best but your collection desk phone lines are faulty. it is impossible to communicate with them. They must call me because I cannot call them at all...