Ridiculous turnaround times

Dear FNB,<br> My cards were ****** on the 25th of March at the airport. My banker, Ms. House, cancelled the cards and requested for a re-issue on the same date. At the same time hubby's ABSA card was ****** (was in my purse). He received his new card this past Saturday(28th). I am still waiting for ANY news. Apparently you're backed up and too busy to print and issue my cards. I phoned the private call centre yesterday afternoon at around 16:45 and a lady told me she'd organise for at least my cheque card to be done and delivered by today and will also let my banker know. Guess what.. NOTHING of the sort happened and I've not heard a peep out of anyone. Amoret did try to follow up but she just got this ridiculous feedback. Don't give me your standard reply. Don't tell me it can take up to 10 days. Just try and get to ABSA's service levels when it comes to this. <br>